• Every item you are receiving from us needs to be returned in the same condition. • Your stay starts to count from the day of your arrival, not the day after surgery. • You need to make sure the amount of days you have booked with us match the amount of days included in your surgery package. Additional days will be charged. Rate starts at $75 USD per day. • You will receive a menu every morning for you to choose your meals for the day. Once your meal is prepared you cannot change your choice. • Nurses are now allowed to cook. Kitchen closes at 7pm. After the chef is gone no meals/juice/snacks will be prepared. Only the food that is already cooked can be served by the nurses. • Guests are not allowed to go into the kitchen or laundry room, neither to open the fridge of the house. Guests have a common refrigerator to storage food. • Every time you save food in the guest refrigerator you need to take a ticket with your room number in it to label your food. • Spoiled food will be thrown away by our staff. • Make sure you use the safe assigned to you. We are not responsible for lost belongings or money. • Please, do not use towels as rugs. • Do not throw tissue/paper/maxi pads in the toilet. The toilets will get clogged because of that. • The TVs need to be turned off at 10pm or kept on low volume if your roommates agree. • You must respect the peace of the other guests: No loud noises at any time. No talking loud on the phone after 10pm. No going into someone else’s room without permission. No switching beds or rooms without authorization from our staff. • Massages are provided in an order. Please do not take off your faja or go to the spa without being called first. • Visitors won’t be allowed in the building without previous notice. • Talking down on our staff, mistreatment, disrespect will not be tolerated. It will mean the termination of your stay with us. • We provide transportation for your doctor appointments and one airport round trip only. Additional airport trips will have additional cost. Additional doctor appointments that are not related to your surgeon (dentist, dermatologist, etc.) will have additional cost. Trips to the grocery store will have additional cost. The driver is not allowed to make stops during medical trips. • After surgery you can´t go out without making arrangements for your massage of the day with the masseuse directly. She´s not required to wait for a patient who is not present. • We make 2 rounds to check on operated patients during night time. One at 1 am and one at 3 am. • You will receive a nurse call button once after you have surgery • We keep our front door locked for your safety. If you have to go out with a driver that is not ours, you will need to notify us and provide us with a number to contact your driver for your safety. YOU NEED TO AGREE TO THESE RULES IN ORDER TO STAY IN OUR FACILITY