Who we are
What personal data we collect and why we collect it
To be able to effectively provide you with the full extent of our services, we collect personal information about you when you use our platforms. Depending on the services you are utilizing, this information can include:
Information you choose to give us.
You can choose to provide us with additional personal information. This information may include:
Information Automatically Collected by Using the CSTAR International or Recovery and Retreats Platform and our Payment Services.
When you use the CSTAR International and Recovery and Retreats Platforms and Payment Services, we automatically collect personal information. This information may include:
Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
Who we share your data with.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your account or participating in promotional activities by our partners or third parties.
Where permissible with applicable law, we may use certain information about you to generate leads, drive traffic to the CSTAR International or Recovery and Retreats Platform, or otherwise promote our products and services.
Sharing Between Members.
To help facilitate bookings or other interactions between Members, we may need to share certain information such as:
Information You Publish in Profiles, Listings, and Other Public Information.
You can make certain information publicly visible to others, such as:
We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms, and apps.
Information you share publicly on our Platforms may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.
Host Service Providers.
Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the CSTAR International or Recovery and Retreats Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number) with such third-party service providers.
Complying with Law, Responding to Legal Requests, Preventing Harm, and Protecting our Rights.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against CSTAR International, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (more information on CSTAR International’s Law Enforcement Guidelines), (iv) to enforce and administer our agreements with Members, or (v) to protect the rights, property or personal safety of CSTAR International, its employees, its Members, or members of the public. For example, if permitted due to the forgoing circumstances, Host tax information may be shared with tax authorities or other governmental agencies.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to CSTAR International, our Members, or expose us to a claim of obstruction of justice.
For jurisdictions where CSTAR International facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose Hosts’ and Guests’ information about transactions, bookings, Accommodations and occupancy Taxes to the applicable tax authority, such as Host and Guest names, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Hosts from Guests, and contact information.
In jurisdictions where CSTAR International facilitates or requires a registration, notification, permit, or license application of a Host with a local governmental authority through CSTAR International in accordance with local law, we may share information of participating Hosts with the relevant authority, both during the application process and, periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, Listing details, and number of nights booked.
Third-Party Partners & Integrations.
You can exercise any of the rights described in this section consistent with applicable law. See here for information on data subject rights requests and how to submit a request. Please note that we may ask you to verify your identity and request before taking further action on your request.
Learn more about rights under GDPR here.
Managing Your Information.
You can access and update some of your personal information through your Account settings. If you connected your CSTAR International or Recovery and Retreats Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account Settings. You are responsible for keeping your personal information up to date.
Data Access and Portability.
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).
In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
14 Harwood Court, Suite 415
Scarsdale, NY 10583