Find Answers from
Frequently Asked Questions
How are recovery facilities and retreats verified?

Each recovery facility and retreat apply to be listed on our website through a comprehensive application process. We verify all information provided to ensure your visit is safe, restful, and as represented.

How will I be transported from my procedure?

Transportation options vary depending on the service you book and whom you book with. Some recovery facilities and retreats offer transportation as a part of the purchasable package, others may offer it as an add-on, while still others may require you to set up your own transportation. Make sure you speak directly to your host to clarify how your transportation is set up.

What happens after I book my stay?

After booking your stay or activity, be on the lookout for direct communication from the host of your booking. They will follow up with more information about your booking and some next steps. If for some reason you do not hear from your host in a reasonable amount of time, you can reach out to us to try and contact them on your behalf or direct message them from your account with any questions.

What is included in my booking?

This is determined by the partner you are booking with and the options you purchase with your booking. Make sure to pay careful attention to the listing and reach out to the partner directly with any questions. When you create your account with us, you will have the option to direct message hosts from within your account dashboard.

Can I get insurance for my travels?

Absolutely! In fact, if you are having surgery overseas, many places require you to have insurance. We also have options for medical travel insurance for our users who are traveling abroad for a retreat. Contact us through our contact page for more information.

Will my host speak English?

This depends on the country and facility you are traveling to. If you are going to a non-English speaking country, it is a good idea to ask your host specifically about this. Most reputable facilities that cater to tourists from other countries will have some English-speaking staff.

What is the Service Fee?

Recovery and Retreats charges a fee of 14% to the Customer to help us run our platform and offer services like 24/7 support on their trip.

The 14% comes from the Subtotal of Room Price times the number of patients, guests, days, and/or any extra services.

Recovery and Retreats Cancellation Policy

Before you make a booking, make sure you have checked carefully the Partner Cancellation Policy as all Partners set their own policies.

In addition to the Partner Cancellation Policy, your booking is subject to the Recovery and Retreats Corporate policy. When you make a booking through the website, you have 24 hours to change your mind and receive a full refund of your purchase price. After the 24hrs, any cancellations are charged our corporate service fee of 10% of the total booking cost.


Why am I being charged a service fee?

To cover the costs and services of our platform, Recovery and Retreats charges a service fee to guests on all bookings.

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