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Frequently Asked Questions
Who can be a host on Recovery and Retreats

Any recovery facility, wellness retreat leader, or activity leader can apply to list on Recovery and Retreats. We do have an in-house vetting process you will need to pass that we use to protect our users and ensure that all of our listings have an acceptable level of safety, cleanliness, and business professionalism.

How do fees work on Recovery and Retreats?

Adding a recovery facility and retreat on is 100% free. We only get paid if you get paid, so there is no risk involved.


  • There are two basic fees if someone pays for a recovery facility or retreat through our system: commission and payment processing.
  • Once we help you get a customer that books a recovery facility or retreat and pays through our system, we keep a standard 10% commission on the full recovery or retreat price.
  • Note that we charge a 10% commission on the total booking amount you receive from a guest that found you through our platform. This commission is charged on the total package, including extras that are booked on our platform.  Examples of Commissionable extras include Transportation, Massages, Additional nights, Overnight nurses, Meals, Private Yoga Classes, Detox Packages, 1:1 coaching, other types of 1:1 consultations, Surf lessons, Diving lessons, Etc.
  • A standard 3.5% payment processing fee on any payments that are processed through our system will be deducted from the payout we send you. This is a processing fee that all processors like Visa, Mastercard, and PayPal apply to purchases.
  • There is a bank transfer/PayPal payout processing fee which will be deducted from the amount we transfer over to you.

NOTE: Customer (Service Fee) **This fee is NOT charged to the HOST.

Recovery and Retreats charges a fee of 14% to the Customer to help us run our platform and offer services like 24/7 support on their trip.

The 14% comes from the Subtotal of Room Price times the number of patients, guests, days, and/or any extra services.

WHO                                    ITEM                                            FEE

Host/Partner                  Stay and services                    10%

Host/Partner                  Credit Card Processing          3.5%

Customer/Patients       Subtotal of Room                    14%                                                                                                                                                                                                                                                                                                                                                                                               

How do I get paid?

All funds are held until the day of the booking/event. After the first day of the booking/event, you will see a green checkmark appear beside the booking in your account. At this time, you can click the icon to request your payout for that booking. Funds will then be dispursed via your connected Paypal or Stripe account.

Can I talk directly with people who inquire?

Recovery and Retreats has a few ways to speak to customers through the site.

  • First, we have a messaging service that will allow logged-in customers to communicate with Partners from within their Account Dashboard. You will see these messages under Inbox Notification in your Partner Dashboard.
  • You may receive messages from the form on your Business Profile page - these will show up under Business Inquiry in your Partner Dashboard
  • Lastly, a customer may message you from your Retreat, Recovery, or Activity listing page. You will see these inquiries under their respective Management Tabs, So if you have a retreat, you would see them at Retreat Management / My Retreats/ and click the teal icon with the question mark beside it next to your listing. 
Can I control my own listing?

Once approved, you’re in full control of your availability, prices, Recovery Facility, and Retreat rules, and how you interact with guests.

Does Recovery and Retreats act as a surgical facilitator?

No, we do not. We provide a platform for you to list your Recovery Facility or Retreat only. 

Can I add taxes, my own PayPal fees, etc. on top of the recovery facility and retreat price (without being charged commission on it?)

We advise you to set the total retreat price considering fees, taxes, and commission. We charge our commission on the total recovery facility and retreat price and it is the same process for all recovery facility and retreat owners – we love transparency.

That being said, the total recovery facility and retreat price should always include everything you need to cover on your end, be that taxes or payment fees that occur when you receive a direct payment from a guest (rather than through us).

What happens if a booking is cancelled by us or the customer?

Recovery and Retreats allows you to decide for your business what your cancellation policy will be. In the set up of your listings, you have the opportunity to set the time period users must cancel by as well as the amount they are entitled to get refunded. This setting is then displayed on your listing as your cancellation policy. Please note that the Recovery and Retreats company cancellation policy allows free cancellations for all users in the first 24 hrs. After this time, the partner cancellation policy will come into effect and any cancellations are subject to the platform fee of 10% of the total booking cost for any booking canceled after the first 24hrs.

What if I need help creating my Listing?

If you run into some problems and can't find an answer in our FAQs, we will be happy to help you resolve your issue.

  • You can use our live chat found on the home page of
  • You can also reach us directly at 888-823-3188 (Toll-Fee) or 914-768-1414 (Direct) Monday-Friday from 9 am to 5 pm Eastern Time.
  • Send us an email at explaining your problem and with your contact info and we will get back to you. 
What are the Requirements to become a Recovery Facility Partner?


All Recovery facilities must have or be in the process of getting their certification of approval to be able to conduct business as such. (The legal entity providing this approval will vary by country)


  • Legally registered business name
  • Commercial registry
  • Address of the establishment (for evaluation purposes)
  • Rental contract (does not apply to owners)


  • If the company is not legally registered
  • Dangerous location
  • If you do not have certified medical staff (you must have at least one on-site)
  • If you do not meet the required infrastructure guidelines


1. The installation must be in good condition: (Clean, No molds)

  • Kitchen area

  • Bedrooms

  • Restrooms (for patients and visitors)

  • Washing area

  • Nursing area

  • Parking lot

  • Handicap Accessibility and emergency exits

  • Service area

  • Common and recreation area

  • Waste storage area

2. Equipment and installation:

  • Equipment must be kept in good working conditions.
  • Oxygen tank
  • Resuscitator 
  • Control of fumigation

3. General furniture:

  • Regular Beds or hospital beds
  • Comfortable armchair or sofa bed
  • Dining room
  • Mailbox for complaints and suggestions
  • Wheelchair
  • Sanitation services:
  • Bars in the bathrooms
  • Hand dryer or disposable hand paper dispenser
  • Essential sanitizers: hands, hand soap, wipes, sprays

4. Signage:

  • Rules and regulations of the installation in a conspicuous place
  • Useful information for users
  • Evacuation signaling route in case of emergency and disaster.
  • Signage of service areas

5. Personnel required:

  • Certified Medical Professional
  • Maintenance staff
  • Kitchen staff
  • Administration

6. Suggested bedrooms requirements and conditions:

  • Single room - Maximum 2 - 1 patient and 1 guest
  • Double Room - Maximum 2 patients
  • Triple Room - Maximum 3 patients
  • Baths: maximum 3 patients
  • disposable medical supplies
  • Essential sanitizers: antibacterials for hands, hand soap, wipes, disinfectant sprays


  • If the company is not legally registered
  • Dangerous location
  • If you do not have certified medical staff (you must have at least one on-site)
  • If you do not meet the required infrastructure guidelines and have poor sanitary conditions
  • The structure of the facility is in poor condition
  • Not having or maintaining the necessary public services such as electricity, water, gas, generator, etc.
  • Must have 1 bathroom for every 4 people maximum
  • If your facility does not have an evacuation route
  • If your facility does not have security signage required by law.


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